 |
|
Vodafone |
|
The customer may whine
|
|
For Vodafone Customer
Care I have set up an inter- nal communication project, existing of a communication campaign and several trainings. |
|
Internal quality
|
|
This project was primarily
focussed on improving the internal quality of the work floor. The one liner ‘the customer may whine’ was the key theme. |
|
Communication project |
|
During that time I was per- |
|
30% quality improvement
|
|
The work floor felt ac-
knowledged by the com- munication project and this resulted in a quality improvement of more than 30%. |
|
1. Marketing
|
|
1a. No activities
|
|
2. Communication
|
|
2a. Concept
2b. One liner 2c. Copywriting 2d. Project Management 2e. Presentations 2f. Trainings |
|
3. Design
|
|
3a. Design
3b. Layout |